The Department of Homeland Security (DHS) Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II) is a Multiple Award, Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract to provide information technology (IT) solutions through performance of a wide range of support services. The Contractor shall provide, in accordance with issued Task Orders (TOs), all management, supervision, labor, facilities, and materials necessary to perform IT support services on an IDIQ basis.
The term of the EAGLE II contract is a five (5) year base period and one (1) two-year option period. The EAGLE II contract is structured and managed in accordance with the rules for TO contracts. The types of TOs issued against EAGLE II may be Cost Reimbursement, Time and Materials (T&M), Labor-Hour (L-H), and Firm-Fixed-Price (FFP) in accordance with Federal Acquisition Regulation (FAR) Part 16.5.
Information Technology Program Support Services (Small Business Track)
The Contractor shall provide the full range of business and technical management services in support of DHS offices or programs. These services encompass all areas of IT policy and planning including, but not limited to, capital planning, strategic planning, workforce planning, budget execution, performance management, enterprise architecture, data management, information sharing, information security, training, enterprise resource management, business process re-engineering, IT transformation and strategy, organizational change management, and program management office support.
Period of Performance: May 31, 2013 through May 30, 2018 (May 30, 2020 if all options are exercised)
+(a). A copy of all TOs received under this contract.
*Will publish a link to EAGLE II TOs as soon as these are available.
+(b). A list of the last three years’ experience providing professional support services, listed by functional area and DHS Program Office, Directorate and specific Program, as appropriate. The contractor may also include a description of the products (deliverables) provided.
Functional Category 2: Information Technology Program Support Services (Small Business Track)
TSTC has been a trusted and valued prime partner for DHS Headquarters and DHS Components. To date, we have supported over two dozen IDIQ contracts and BPAs including over 100 IT investment capital and strategic planning activities via the annual OMB Exhibit 300/53 process. We provide program management office (PMO) support and assist with budget execution, performance management and monitoring, enterprise architecture alignment, information assurance and security analysis, training, and business process re-engineering (BPR). Additionally, we support IT programs as they progress through the DHS Acquisition Review processes. Select past experience includes:
+(c). Point(s) of Contact for information on customer satisfaction with the services performed.
Quality Management / Customer Satisfaction Department
ATTN: Christine Podracky
+(d). A description of the Contractor’s quality assurance program.
TSTC has established, documented, and maintains the externally certified TSTC Quality Management System (T-QMS) in compliance with the requirements of ISO 9001:2008 – an existing and proven overall quality control environment / plan for the full range of TSTC services at all locations including those that will support EAGLE II FC2 Task Orders. The system has been in place and independently certified for over five years and applies to all TSTC employees, partners, and consultants/sub-contractors. TSTC maintains and continually improves this quality system utilizing quality policy and objectives, annual internal and external audit results, client feedback, corrective and preventive actions, and annual management reviews. Our T-QMS is very scalable and is externally audited / certified annually by independent ISO 9001 auditors to ensure compliance with the ISO 9001 quality management standards.
TSTC continually monitors processes, services, and deliverables during the course of task order execution to ensure that no non-conformances exist. Our continuous monitoring allows us to identify abnormalities / non-conformances and to proactively address them – ensuring no negative impact to the activity, goal, or objective. To clarify, a non-conformance is anything (e.g., service or deliverable) that deviates from agreed upon plans, requirements, or expectations. On the rare occasion that a non-conformance is identified, a corrective action plan (CAP) is developed; corrective actions are implemented; the corrective actions are independently verified and validated to ensure that the non-conformance is addressed; and the results recorded. It should be noted that the T-QMS corrective action process is predicated on identifying the root cause of a non-conformance and subsequently developing a plan that includes controls to explicitly address the non-conformance and prevent recurrence – ensuring process efficiency and consistency across a service/deliverable, a task order, a contract, and multiple contracts.
TSTC believes that quality is not just an adjective applied to a deliverable or service – it is a foundational element that must be verified and validated. All services rendered under EAGLE II will be subject to Government inspection, during and after completion of the issued task orders. In summary, TSTC quality and performance:
+(e). Point(s) of Contact for information related to IDIQ contracts.
ATTN: Christine Podracky
+(f). Point(s) of Contact for Teaming Coordinator.
+(g). Current list of Subcontractors.
TSTC has no core team members. Subcontractors are selected and used for individual Task Orders to provide the best solutions to the client.